BSc in Information Technology
PresentSaint Georges University of Beirut · Currently pursuing
Relevant coursework includes Enterprise Cloud Systems (ITEC 401), where I deployed this CV website on AWS.
Information Technology · CLASS OF 2027
Ali Al-Mousawi
IT student. Technical support. Customer focus.
Information Technology student at Saint Georges University of Beirut with hands-on experience in retail sales, customer service, and technical support. I help customers with mobile devices and accessories, troubleshoot technical issues, and keep day-to-day store operations running. Strong communicator who builds lasting client relationships and mentors teams.
Education
Experience
Mobile Sales & Customer Support Associate
2023–2025Al-Mousawi Mobile Phones · Beirut
- Delivered customer service for mobile phones and accessories, handling inquiries and troubleshooting.
- Provided technical support and guidance on device setup and usage.
- Managed in-store sales, promoted products, and processed transactions efficiently.
- Implemented customer feedback mechanisms that improved service quality and product offerings.
- Participated in mobile technology workshops to stay current with industry trends.
Customer Service & Sales Associate
2021–2023Al-Mousawi for General Trading · Beirut
- Responded to customer inquiries and resolved issues promptly.
- Supported retail operations, including inventory checks, restocking, and point-of-sale transactions.
- Trained and mentored new associates in customer service best practices.
Selected projects
Cloud CV Website with Visit Tracking
Deployed this CV website from a private S3 bucket through CloudFront with a custom hostname and HTTPS, plus an API Gateway and Lambda visit counter backed by private S3 storage.
Customer Feedback Program
Introduced a simple way for mobile-store customers to share feedback on service and products.